Welcome to the

Frequently Asked Questions

This page is dedicated to answer questions from our customers and potential customers, if you have any questions, please feel free to submit them so we can update the FAQ with your questions.

When do I get my first invoice?2022-11-10T16:24:58+02:00

When buying a subscription the invoice is generated at check out. Online payment is available in the system via Credit card.

Is there a month to month option?2022-07-15T12:37:47+02:00

There are two options.

A month to month package allows the client to cancel at any time.

The Annual package requires a yearly commitment, and a single upfront payment for the period, at a discounted rate.

Can I upgrade my account at a later stage?2022-11-10T16:27:12+02:00

Yes you can upgrade at any time inside the system, simply click upgrade, pick your new package and the system will upgrade you with a pro-rata amount until the end of your current subscription period. Down grades can only be done at the end of a Subscription period.

How does the Subscription model work?2022-11-10T16:31:55+02:00

All subscriptions are calculated on a fee per Employee per month that is loaded on the system. It is possible to delete an employee and not pay for them anymore. There is also a options to mark a Employee as In-Active and this way the system will store the Employee data and allow reporting and other access to the Employees data. This In Active state is charged at a reduced monthly fee to cover storage costs.

Can I pay for my subscription online with Credit card?2022-11-10T16:34:26+02:00

Yes we have a Online Payment provider in place that can take online payments on most cards.

The same payment provider offers SID (Instant EFT) to South African bank accounts for EFT payments.

For Offline payments, simply download your invoice and make directly payment and send the Proof of Payment to activate your account.

Is a Free trial account available?2022-11-10T16:39:03+02:00

Yes, there is a Free 7 day Trial available on all packages. Simply pick the correct Trial package at sign up, and enjoy the system for 7 days at no charge.

The system will suspend the trial account after 7 days if it is not upgraded to a paid account. The account will only be suspended, there fore if you decide to return at a later stage you can reactivate and upgrade the account.

I already have a HRIS system and need help to move to HRSimplified.2022-11-10T16:41:29+02:00

HRSimplified has a strong support team that specialize in data integration services.

An email can be sent to support@hrsimplified.org  for the team to assist.

If you have any questions, please let us know.