In HRSimplified, users have up to 5 attempts to enter their password correctly. If they exceed this limit by entering the wrong password 5 times in a row, the system automatically locks their account for 5 minutes. This guide explains how to handle account lockouts, reset passwords, and prevent login issues in the future.

How Account Lockouts Work #

After 5 consecutive failed login attempts, the account is locked for 5 minutes to protect against unauthorized access. During this lockout period, even if the password is reset, the user will not be able to log in until the 5-minute lockout expires.

Steps to Resolve a Locked Account #

1. Wait for the 5-Minute Lockout Period to End:
   • Advise the user to wait for 5 minutes after the account lock to avoid further failed attempts.
2. Use the Forgot Password Option (if necessary):
   • If the user has forgotten their password, they can use the Forgot Password link on the login page to reset it.
   • Note that the reset password will only become effective once the 5-minute lockout period ends.
3. Manual Unlock by Admin:
   • If immediate access is needed, an HRSimplified Support representative can manually unlock the account.

Best Practices to Avoid Lockouts #

1. Limit Login Attempts:
   • Encourage users to carefully enter their passwords and avoid guessing. After a failed attempt or two, they should use the Forgot Password link rather than continuing to guess.
2. Prompt Use of Forgot Password:
   • If users are unsure of their password, remind them to use the Forgot Password feature as soon as possible, which will prevent multiple failed attempts from leading to a lockout.
3. Inform Users of the Lockout Rule:
   • Let users know that after 5 incorrect attempts, they will need to wait 5 minutes before trying again, even if they reset their password.

Troubleshooting Tips for HR Admins #

• Advance Password Resets: If a user is struggling with login, HR can proactively reset the password in User Management and notify them with updated login details.
• Ensure Correct Contact Information: Double-check that users’ emails are correct in the system, as password reset emails or login credentials will be sent to the email listed in their profile.

Summary #

By following these steps and best practices, users can reduce the risk of lockouts, and HR Admins can quickly resolve any login issues that do arise. This guide ensures that both users and HR Admins have the tools to manage login attempts effectively in HRSimplified.