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In HRSimplified, Key Performance Areas (KPAs) are used to define the core responsibilities or focus areas that an employee is expected to manage. These KPAs form the basis for measuring employee performance and are aligned with the company’s broader OKRs (Objectives and Key Results). Here’s how you can create company-wide KPAs.
Steps to Create Company-Wide KPAs #
1. Access the KPA Section #
- Log in to HRSimplified and navigate to the Performance Management module.
- Click on KPA in the menu on the left-hand side to access the KPA management section.
2. Create a New KPA #
- Click Create New KPA to begin defining a new performance area for your organization.
3. Define the KPA #
- KPA Name: Give the KPA a clear, descriptive name that represents the key area of performance.
- Example: “Customer Satisfaction Management”
- KPA Description: Provide a brief description that outlines the responsibilities or expectations associated with this KPA. Be specific about what the employee or department will be evaluated on.
- Example: “This KPA focuses on ensuring high levels of customer satisfaction through timely responses to queries, professional communication, and follow-up on customer feedback.”
4. Save the KPA #
- Once you’ve named and described the KPA, click Save. This KPA will now be available for managers to include in performance templates for various job roles.
How KPAs Are Used in Performance Templates #
1. Selecting KPAs for Job Roles #
- Once KPAs have been created at the company level, managers can select relevant KPAs when building performance review templates for specific job titles. These KPAs represent the key areas that the employee will be assessed on during their performance review.
2. Linking KPAs to KPIs and OKRs #
- When creating a performance template for a specific role, KPAs are combined with KPIs (Key Performance Indicators) and linked to broader OKRs to ensure that individual performance is aligned with the company’s strategic outcomes.
Important Notes: #
- Consistency Across Roles: KPAs provide a standardized way to evaluate performance across different roles, ensuring consistency in expectations and assessments.
- Flexibility: Managers can select KPAs that are relevant to specific job titles, making performance reviews customizable while still aligning with company-wide expectations.